Privacy Policy

TagPulse is operated by G. Kaloforidis ("we", "us", "our"), based in Greece, European Union. As the data controller, we determine how and why your personal data is processed.

For any privacy-related inquiries:

• Email: [email protected]
• Website: https://tagpulse.ai/contact

TagPulse collects system health and performance data to monitor your hardware and provide proactive alerts:

• Hardware health metrics: CPU, GPU, memory, disk, and temperature readings to detect potential failures before they occur
• System diagnostics: Windows events, errors, and warnings that indicate problems requiring attention
• Performance analysis: Resource usage patterns to identify bottlenecks and optimization opportunities
• Application resource usage: Which applications are using your system resources, helping identify performance issues and detect unwanted software like cryptominers
• Startup optimization: Applications that start with Windows, helping you optimize boot times
• Disk health: SMART data and drive diagnostics to predict potential drive failures
• Network diagnostics: Connection quality and adapter health information
• Regional information: Approximate location (country/region) for localized service
• Device sync: A secure device ID to connect with your dashboard

• Monitor your hardware health and provide real-time alerts
• Detect anomalies and potential failures before they cause problems
• Display performance trends and insights in your dashboard
• Identify resource-heavy applications affecting system performance
• Detect potentially unwanted software running without your knowledge
• Improve our AI and machine learning models for better predictions
• Enhance our anomaly detection and health alert systems

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

• Legitimate Interest (Art. 6(1)(f)): Hardware monitoring, anomaly detection, and performance analysis — this is the core service you install TagPulse to provide
• Contract Performance (Art. 6(1)(b)): Processing necessary to deliver Fleet Management services to paying subscribers
• Consent (Art. 6(1)(a)): Newsletter subscriptions and optional analytics — you can withdraw consent at any time
• Legal Obligation (Art. 6(1)(c)): Where required to comply with applicable laws (e.g., tax records for paid subscriptions)

TagPulse uses advanced AI and machine learning to provide intelligent insights:

• Predictive alerts: Our AI analyzes patterns to warn you about potential issues before they become problems
• Performance recommendations: Smart suggestions to optimize your system based on usage patterns
• Security detection: Automatic identification of suspicious resource usage
• Health scoring: Overall system health assessment based on multiple factors

When your organization uses TagPulse Fleet Management, system health data is securely transmitted to our cloud infrastructure. Authorized administrators can view:

• Hardware health status across all enrolled devices
• Alerts about potential issues before they cause downtime
• System performance trends and analytics
• Regional distribution of devices for fleet overview
• Resource usage patterns to identify optimization opportunities

Administrators only have access to devices enrolled under their organization. Data is segregated between different organizations and cannot be accessed by unauthorized parties.

Your data is transmitted securely using encrypted connections (TLS/SSL):

• All data in transit is encrypted
• Cloud data is stored in secure, access-controlled environments
• We use trusted cloud infrastructure providers with strong security certifications
• Access to data is restricted to authorized personnel only

Local Data Storage

TagPulse stores monitoring data locally on your computer in a secure database:

• Remains on your computer and under your control
• Can be deleted at any time by uninstalling the software
• Enables offline access to your recent health data

• Local data: Retained on your device until you uninstall TagPulse or manually clear it. Default retention is 30 days for detailed metrics, configurable in settings
• Cloud data (Fleet): Retained while your subscription is active. Upon cancellation, data is deleted within 90 days
• Account data: Retained for the duration of your account. Deleted within 30 days of account deletion request
• Payment records: Retained for 7 years as required by tax and accounting regulations (processed by Paddle)
• Aggregated analytics: May be retained indefinitely in anonymized, non-identifiable form to improve our services
• Newsletter data: Retained until you unsubscribe. Unsubscribe link is included in every email

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements
• Right to Restriction: Request that we limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interest
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing
• Right to Lodge a Complaint: File a complaint with your local Data Protection Authority (DPA). In Greece, this is the Hellenic Data Protection Authority (hdpa.gr)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days as required by GDPR.

• Cloud Infrastructure: We use secure cloud providers to store and process data
• Analytics: We use Google Analytics on our website to understand visitor traffic
• Payment Processing: Paddle.com acts as our Merchant of Record for all paid subscriptions. When you purchase a Fleet subscription, Paddle processes your payment and handles billing. Paddle's privacy policy applies to payment data: paddle.com/legal/privacy
• Email services: If you sign up for notifications, your email is stored securely

Our website (tagpulse.ai) uses the following cookies and tracking technologies:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This uses cookies to collect anonymous usage data (pages visited, time on site, referral source). You can opt out using Google's browser add-on or your browser's cookie settings.
• Essential cookies: Session management for the Fleet dashboard and forum login. These are necessary for the service to function and cannot be disabled while using those features.

Children's Privacy

TagPulse is not directed at children under 13 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your data may be processed outside the European Economic Area (EEA). Our cloud infrastructure provider (Supabase) processes data in the United States. For these transfers, we rely on the EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives adequate protection. Paddle, as our payment processor, maintains its own data transfer safeguards as described in their privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via email (if you have an account) or through a prominent notice on our website at least 14 days before the changes take effect. We will never reduce your privacy protections without your explicit consent.